This is a complaint that they have filed against Citibank because, supposedly, they have not adequately protected, nor have they reimbursed customers, against online fraud. In fact, we are looking at a million-dollar amount, since it affects many clients who have been attacked in New York. In addition, they require paying interest.
They demand that Citibank compensate for fraud
But in what cases does it affect exactly? Apparently, these are attacks in which cybercriminals used Phishing and social engineering to gain control of the accounts. With this, they managed to carry out economic transactions and, basically, steal money from the victim's account.
The point is that, according to New York Attorney General Letitia James, the defense methods used by Citibank are not up to par. They do not detect warning signs, such as the use of unknown devices, accessing the account from a new location or even changing the account name and password.
To this we must add that the bank did not know how to stop the sending money in large quantities, to the same account, in a matter of minutes. Clearly, according to the prosecutor, these scams could have been avoided or, at least, not so serious, by the bank. They also indicate that, when customers called to report the case, they experienced long waits and that allowed the attackers to continue stealing money.
The bank rejects any type of reimbursement, which has caused the prosecutor to demand compensation. They believe that a bank should be a safe place to store money and not have these problems with cyber crime.
Protect yourself, the main thing
Regardless of whether the bank should take responsibility for computer scams or not, what is clear is that we, the users, must to take precautions. In the vast majority of cases, cybercriminals will need us to make a mistake. Therefore, it is as simple as not making mistakes and always maintaining common sense.
For example, you should never log in through links you receive via SMS or email. It could be a clear Phishing attack, with which they will steal your passwords without you realizing it. Avoid that and always access your bank from the Official URLas well as the legitimate application of that entity.
You must always apply all measures that you have at your disposal. You can set limits on the card, geographically block it, enable two-step or three-step authentication, set strong passwords, etc. All of this will make it much more difficult to enter your account and prevent a hacker from stealing money from you.
As you can see, in the United States they have sued a major bank for not acting correctly in the face of bank fraud. Will we see more similar cases? It is essential to always take measures and avoid attacks of this type. Avoiding banking malware, Phishing attacks and other similar scams is in your hands.