Promoted as a faster and more efficient alternative, Copilot Pro is showing slowness, according to subscriber reports. Announced last week, Microsoft's paid alternative to artificial intelligence (AI) assistant has problems even with GPT-4 Turbo activated.
Complaints related to the chatbot accumulated on X (formerly Twitter) days after the chatbot's launch. The subscription promised priority and quick responses even during peak access times.
@MParakhin Copilot pro is very slow right now am not sure why 🙁 like maybe less than 1 token per second it was lighting fast in the morning now it's not on specific the GPT 4 creative mode turbo. pic.twitter.com/m8avrzYJ1L
—? ??? (@NotKoreanXD) January 18, 2024
“Copilot Pro is very slow now and I don't know why,” the user reported in a post. “Maybe it's producing less than one token per second. It was pretty fast in the morning,” he added.
Copilot Pro problem may be in the browser
Apparently the problem is with the browser, and not with Microsoft's servers. At X, Microsoft's director of advertising and web services, Mikhail Parakhin, stated that MS server activity was normal and that the problem was with the client.
According to him, it is possible that the slowness is caused by Microsoft Edge. Browser efficiency mode may reduce program performance to save battery power.
In Edge, it is activated if the battery is low or if the settings are set that way: pic.twitter.com/BOTC5mWus6
— Mikhail Parakhin (@MParakhin) January 18, 2024
In another post, the executive recommended that subscribers deactivate the feature while using the chatbot. The option is located in the “Browser Basics” section in the three-dot menu.
In the same thread, another subscriber reported still having performance issues on Copilot Pro even with efficiency mode turned off. According to him, there is a memory leak problem that may be impacting the chatbot's performance within Microsoft Edge.
Copilot Pro is only available on PC
In another publication, Parakhin reinforced that Copilot Pro is available exclusively on Microsoft Edge for computers. The improved chatbot cannot be accessed on Android or iOS for now, as the company is still developing the update with the new feature.